Flexible support packages that grow with you
Straightforward monthly retainers, a pay-as-you-go option for occasional needs, and bespoke packages for bigger workloads. No long-term contracts — scale up or down as your business changes.
Monthly support retainers
A gentle way in — hand over your first recurring tasks and feel the difference.
5 hours per month · £31/hr effective
- Hours usable across all four service areas
- Email task requests & updates
- Monthly hours summary
- Rolling monthly — no long-term contract
Steady weekly support across your store, inbox, socials and site — our recommended starting point for most businesses.
10 hours per month · £30/hr effective
- Hours usable across all four service areas
- Priority task scheduling
- Recurring weekly tasks supported
- Monthly summary & check-in
Serious, embedded capacity for busy and scaling businesses with multiple channels on the go.
20 hours per month · £29/hr effective
- Hours usable across all four service areas
- Priority scheduling & faster turnaround
- Monthly reporting & review call
- Quarterly support-plan review
Occasional or one-off help without a retainer — ideal for trying us out or covering a busy spell.
Need more? For larger workloads we build a bespoke package around your business, priced by quotation.
Web design and technical maintenance are priced separately
WordPress website projects generally start between £500–£700. Maintenance plans start at £49.99 per month.
View web design and maintenance pricingSpend your hours on whatever moves your business
Support hours can be used across any of our services, in any combination — for example:
How retainers work
Monthly & rolling
Retainers renew monthly and there's no long-term tie-in. Scale up, down or pause with notice as workload changes.
Transparent tracking
Every task is time-logged. Your monthly summary shows exactly what was delivered and where hours went.
Additional hours
Need more mid-month? Extra hours are available at your package's effective rate — always agreed with you first.
Fair-use flexibility
Priorities can change weekly. Unused focus in one service simply flows to another — the hours are yours.
Frequently asked questions
Everything you need to know before choosing a package.
Which package should I start with?
For most businesses, Business Support (10 hours/month) hits the sweet spot — enough for meaningful weekly support across a couple of areas. If you're just testing the water, Starter is a great first step, and it's easy to move up later.
Do unused hours roll over?
Retainer hours are designed to be used within the month — that's what keeps them affordable and lets us plan capacity properly. We actively help you use them: if you're under-using your hours, we'll flag it and suggest valuable tasks well before month-end.
Are there any setup fees or hidden costs?
No setup fees and no hidden extras. You pay your monthly retainer (or the hourly rate on Pay As You Go), plus any separately quoted specialist projects you choose to commission.
What counts as a 'specialist project'?
Anything big and one-off rather than ongoing: building a new website, significant development work, a full SEO campaign or a large data migration. We'll always tell you in advance if something falls outside support hours and quote it clearly first.
How is time measured?
Honestly and in small increments — you're never charged an hour for a ten-minute task. Time logs are itemised per task in your monthly summary.
Can I switch packages later?
Yes, at any month-end. Many clients start on Starter or Business and scale up as they hand over more. Downgrades work the same way — no penalties.
Not sure which package fits?
Book a free consultation and we'll recommend the right starting point for your workload and budget — honestly, even if that's the smallest one.